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Dr Joanne Turnbull is an Associate Professor within Health Sciences, and is the Doctoral Programmes Director for the School of Health Sciences.

Joanne’s research focuses on better understanding of patient access to services, and understanding the ways in which health services are organised and delivered to inform the provision of more responsive urgent and emergency care. She also undertakes workforce related research related to the recruitment and retention of nurses.

Her work has included studying urgent health care services (out-of-hours general practice, NHS 111, NHS 111 Online), prehospital (paramedic and ambulance services) and emergency care in acute hospitals. Joanne is particularly interested in service user experiences (geographical access, telephone access, help-seeking behaviour), the organization and delivery of urgent and emergency care (work, workforce) and the use of technologies in health care delivery (computer decision support systems). More recently, I have led research to understand how nurses can the recruited and retaining in the workforce. Joanne’s work has mainly been funded by the NIHR Health Services & Delivery Programme. She is a member of the Health Workforce and Systems research group

Joanne has particular expertise in qualitative methods and mixed methods. She leads the MRES Qualitative research design and methods module.