When working remotely you may need a little extra IT support. Here you will find all the information you need, so you can move seamlessly between studying online and on campus.
Below are a few links to get you started:
Remember, if you need help with anything – just ask. There is a lot of support available, whatever the circumstances:
- For IT related enquiries visit the Getting help page
- You can speak to your SUSU course rep, course tutor or
- For help and support concerning your studies, wellbeing, finances or anything else, please contact the Student Hub
Connecting to the network remotely
When working or studying remotely you will be able to access the same systems, services and files as if you were working in a university location.
You can access many of these by simply entering the web address into your internet browser and logging in with your university username and password – see the table below for more details.
For some services you will need to connect to the university’s secure network – either via the Southampton Virtual Environment (SVE), which provides a similar experience to an on-site computer – or via Global Protect. There are more details on this below.
Services available directly through a web browser (e.g. Chrome or Firefox)
This list shows all the services you can access when you are away from campus, simply using a web browser and internet connection:
| Service | Web address to access | Service Description |
|---|---|---|
| Blackboard | Student Virtual Learning Environment including ‘Turnitin’ submission | |
| SUSSED | University Information Portal | |
| MicrosoftÌý365 (Word, Excel, PowerPoint, email, calendar, OneDrive, Teams, SharePoint) | /365/ | Microsoft 365 is available to all staff and students and is the best way to access your email, communicate and collaborate with other students or staff |
| ServiceNow | University ticket management system for staff and students to use to request help or assistance from HR, IT, Finance and Student Services | |
| Subscribe | University account system to change passwords etc. | |
| Web room bookings | Room booking system | |
| Software download site | Software download site for university software | |
| eAssignments | Online submission and moderation tool for assignments | |
| Banner self service | Banner self-service – student records | |
| PGR Manager | Postgraduate research tracking tool | |
| Timetable | Timetable system | |
| MySouthampton App | MySouthampton App |
Services that require you to log on to the university network first
To be able to use some systems away from campus, you will need to connect securely to the university network. There are different ways to do this and the best option for you will depend on whether you are using a personal or a university-owned device.
Southampton Virtual Environment
The Southampton Virtual Environment (SVE) gives you full access to everything, exactly the same as if you were on site. This includes filestore services, software, library resources and licensing of university software applications such as SPSS.
If you are using a personally owned device that’s not provided by the university, using the SVE will give you the best all-round experience.
Important: Please disconnect from the VPN when you are not using systems or services that need this connection, as each system has a maximum capacity.
For more information on the SVE service and which software is available visit .
Global Protect
If you have a university provided computer set up by iSolutions, the best experience for you would be to use the Global Protect VPN service. This connects your computer to the university network, so you can access all university web and filestore services.
Accessing Library Resources
Once you’re connected the university network – either through SVE or Global Protect – just enter the following address in your internet browser to access the Library: .ÌýPlease note, the Library recommends using Global Protect for the best user experience.